On July 10th, Intelligent Enterprise Leaders Alliance founder Rob Shannon had a dynamic conversation with Brooke Lynch, Divisional Director of Digital, and Brian Cantor, Managing Director, Digital at Customer Management Practice. During the engaging LinkedIn Live session, the trio explored how AI and human-centric strategies are transforming customer experience. 

During the insightful LinkedIn Live session, they explored several critical topics impacting customer experience today:

• Findings from CCW Digital's Annual Customer Experience Survey: An alarming 55% of customers feel their experiences with brands have worsened over the past year.
• Key Factors Behind Customer Dissatisfaction: The significant disconnect between customer expectations and what brands deliver.
• The Role of AI in Customer Experience: How AI can drive more personalized and contextual customer support. The balance between AI interactions and human-centric experiences.
• Leveraging Technology Without Losing the Human Touch: How to use technology to enhance customer experiences while maintaining a human connection.
• Best Practices for Rewriting Chatbot Experiences: Tips on improving chatbot interactions to rebuild customer trust.

Fill out the form below to read the full interview on Bridging the Gap: Enhancing Customer Experience with AI and Human-Centric Strategies